KnowTheMethod 7-Day Refund Policy

This policy applies to KnowTheMethod Core, KnowTheMethod Pro, and the Core-to-Pro upgrade purchase.

KnowTheMethod is a digitally delivered educational and decision-support product.

Refund window

A customer may request a refund within 7 calendar days from the original purchase date. Send the request to knowthemethod@proton.me and include the purchase email address and available order details so the purchase can be located.

Requests received after the seven-calendar-day window are normally not eligible, except where applicable law requires otherwise.

Trading outcomes do not determine eligibility

Refund eligibility does not depend on trading profitability, trading losses, strategy results, prop-firm evaluation results, account status, payouts, or any other market outcome. KnowTheMethod does not guarantee profits, payouts, evaluations, or trading results.

Duplicate purchases and billing errors

Duplicate purchases and genuine billing errors should be reported to knowthemethod@proton.me. They will be reviewed and corrected regardless of the normal refund-request workflow.

Nothing in this policy limits consumer rights that cannot legally be waived under applicable law.